Information Services

2015 Young Australian of the Year Drisana Levitzke-Gray presenting to students at DCA’s Student Forum.

DCA aims to provide easily accessible information for young people, families, carers, teachers and the wider community. Our National Helpline, website, information sheets, Flying Kites e-newsletters and social media help children, young people and families make informed life choices. We highlight deafness and disability issues and promote awareness of deaf friendly events. We strive to make it easier for the wider community to embrace the needs of deaf children and provide better access and opportunities for inclusion.
Our Community Development team deliver deaf awareness training and information workshops to schools with deaf and hard of hearing students and workplaces with deaf employees.

In addition to direct client services, DCA provides additional support and information through:

•    Our national helpline which aims to address the information and support needs of parents, carers and professionals working with children who are deaf
•    DCA’s regular enewsletter Flying Kites which keeps families and professionals in touch with personal stories, sector news, our program outcomes, upcoming events and much more

DCA acknowledges that there is a wide range of questions that families and professionals working with deaf children may have. These queries may cover any stage from diagnosis, pre-school, entering school and adolescence right through to adulthood and entering tertiary education and the workforce. You can access the Helpline service by calling 1800 645 916, via email on helpline@deafchildren.org.auor by sending a message to DCA’s Facebook page.

The Deaf Children Australia Helpline service is attended by a staff member who is also the parent of a deaf child and is supported by a team of experienced staff working with families, youth and the broader community. We aim to provide an initial response to each enquiry within a period of two working days, however some enquiries may require further research before a full response is provided.

See our Resources section to access our information sheets.

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